Contact us
How we work

Approach

Whether you do it yourself today or you are contemplating switching metadata provider, we understand that the switching costs can be perceived as high. It is a big undertaking with lots of considerations to take into account. We have completed multiple migration and onboarding projects over the years, and we have never failed! Our aim is to make the transition as effortless and cost effective as possible for you.

Scoping

This is the investigation phase. We will listen attentively to you needs and goals, and discuss these with you. We will answer any questions you might have pertaining us as a company, our delivery capabilities, our after sales service and availability, and our roadmap. We will also inspire and challenge your thinking by applying our years of experience and exposure to a wide array of use cases and scenarios.

Together we will build a comprehensive service description and SLA backbone according to your exact needs that clearly stipulates what InFlow Media is expected to deliver, right down to the content provider and data field level. There shall be no room for misunderstandings in terms of delivery and quality expectations.

Onboarding

Here we go into project and execution mode. We will create joint project and migration plans that suits your time schedule and we can apply various digital tools to ensure we always keep track of tasks and progress. The plans contain important milestones, project governance mechanisms, touchpoints, and escalation procedures. We typically work extremely close with our customers in this phase, as close collaboration is paramount in securing successful onboarding.

In production

Your data will be managed by our state-of-the-art metadata platform, Aura, alongside our teams of highly experienced developers and content curators. Aura was built in 2023 from the ground up on bleeding edge AWS technology and it fundamentally changes how we address metadata from a curation, enrichment and QA point of view with the adaptation of AI/ML technologies. Security, back-ups, redundancy and disaster recovery have been addressed as integral parts of the system design. In fact, the technology has been considered advanced enough to receive R&D grants from the Norwegian government’s official Innovation Council.

We deliver the metadata in virtually any format, batch size and frequency you require. You can make calls to our REST API, we can deliver to designated SFTP folders, or we deliver to your S3 buckets. You decide.

As part of specifying the system demands for Aura, we focused on optimizing editorial workflows for quick enhancement and validation, and on eliminating legacy bottlenecks so that we can deliver near-real-time (NRT) capabilities as a standard component.

We typically manage customer service via our Jira Help Desk and by integrating our Slack with yours for more casual communication. Your Jira tickets will be dealt with by our 1st or 2nd line support teams and in accordance with pre-defined contractual deadlines that we must adhere to.

The important part is that we are there, and we are there for you. If you have any questions, suggestions or concerns, or if you are just curious about something, we will always respond to you in a timely manner. Always.

Active and long term partner

The gold standard we reach for is to be an active partner and to be your trusted advisor. We always propose to have regular and frequent operational meetings with you to go through the backlog together. We are also big fans of conducting regular product development meetings where we discuss ideas, needs and product roadmaps, and with the aim of launching new products and features together with you.

We want to invite you to talk to our Board of Directors or our staff so that you can inspire them. We want to come visit you and your teams, as we believe in the power of personal meetings no matter where you are in the world. We will keep investing in the partnership whenever and wherever we can, as this is what it takes to become your trusted advisor.

Get in touch

Send a message

Or email us at contact@inflowmedia.tv